What people ask first

Salve is in network with some health plans, and which plans a clinician takes can differ. We check yours before your first session and tell you what we found. We do not take every plan, and we say so plainly.

We do not report to your employer, and we do not contact your manager, human resources or occupational health. If you use a plan from your employer, the plan may send statements to the person who holds the policy; ask us about paying yourself before you decide.

If you pay without insurance, you have the right to receive a Good Faith Estimate of the cost of your care before you start. We give you one in writing. If a bill is $400 or more above the estimate, you can dispute it. The estimate is not a contract.

Your fee depends on the clinician and the length of the session, and it is given in writing before you start. Yes, you can pay with a health savings or flexible spending card. A limited number of reduced-fee spots are held, so ask when you write.

A superbill is a monthly itemized receipt that we can give you on request. You send it to your plan to ask for reimbursement. A superbill may be reimbursed, but your plan decides. It carries a diagnosis code that your plan sees.

Fifty minutes to meet your clinician and talk about what you would like from therapy. There are no tests. You decide nothing that day, and your clinician explains confidentiality and its limits.

Sessions are 50 minutes. Most people meet weekly or every other week, and your clinician sets the pace with you. We do not promise a number of sessions.

Our clinicians are licensed in Arkansas. We see you at our Little Rock office, or by video while you are in Arkansas. If you will be in another state, we cannot see you by video there, and we will help you find someone licensed where you are.

Call or text 988, any time. In an emergency, call 911. Salve is not an emergency service, and our messages are not monitored around the clock.

What you say in a session stays between you and your clinician. We release information only with your written permission, or where the law requires it: for example, a serious risk of harm to you or someone else, or the abuse or neglect of a child or a vulnerable adult. Your clinician explains this before you start.

Salve sees adults, 18 and older. We can suggest where to look for a clinician who works with teens.

Your fee letter says how much notice we ask for and what happens if a session is missed. We know shifts change at short notice, so tell us as early as you can and we will go through it with you before you start.